When Every Nursing Handover is a “Wow Moment,” Patients Notice.
A Structured Bedside Handover gives patients what they want: Clarity, thoroughness, and empowerment. It’s unfair that we nurses already do all that but we often don’t get credit for it.
A warm, super-professional handover helps us get credit in the eyes of patients for all the things we’re already doing, and for nurses, that overdue recognition feels rewarding.
Structured Bedside Handover Creates That Daily “Wow Moment.”
For example, look at what happened in 2019 when a med-surg unit at a Southwestern US hospital implemented our Nurses First™ program.
Before the program, scores for “Nursing Communication” and “Rate the Hospital” were in the low single-digit percentiles, but after achieving Bedside Handover Excellence, they saw HCAHPS scores jump to the 81st and 89th percentiles: