Why Nurses Like It
Frequently Asked Questions
About Change of Shift Huddle
What is the Change of Shift Huddle?
Change of Shift Huddle is the first process at the start of each shift. It’s a 3-5-minute structured presentation prepared and given from a member of the outgoing shift to the entire oncoming shift. Think of Change of Shift Huddle as a way to give staff and the unit itself the same respect we give our patients.
How is this different than the huddles we are doing today?
The Nurses First version of Change of Shift Huddle happens precisely at the start of every shift and hands over the unit in a way that connects us psychologically, intellectually, and emotionally.
By starting at a regular time, Change of Shift Huddle facilitates timeliness and can help reduce tardiness and incremental overtime.
On successful Nurses First units, hospital executives who pop-in occasionally to observe a Change of Shift Huddle are likely to remark that they’ve seldom seen a more positive, professional, and efficient face-to-face meeting in a hospital.
What topics does Change of Shift Huddle cover?
Change of Shift Huddle “reveals” information that all staff should know and sets a positive tone for the upcoming shift. There are 4 areas covered:
Team: Who’s the charge nurse today? Who’s the unit clerk? Who are all the nurses and techs? In short, who are our colleagues and resources for this shift?
Environment: What’s the census? Any pending admissions? What was the feel on the previous shift? What went well? What could have gone better?
Advocacy: Which patients have specific care issues to highlight? Which patients have safety issues everyone should know about? Which patients and families are requiring extra emotional support? Who needs interpreter services?
Motivation: What will be the quote – the piece of wit or wisdom – that will help warm, inspire, or set the mood for the oncoming shift?