“Staff perspective on patient centered care”

Amy, a Charge Nurse/Team Lead, talks about the importance of the patient voice and patient centered care to frontline staff.

Developing care processes that put the patient at the center and bring the team around them can empower and engage patients. It can also decrease their stress and anxiety, in times when they’re feeling particularly vulnerable or without control.

Location: Queensland, Australia

ACU started: 2017

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Staff describe how working in an ACU as the highlight of my career

Highlight of my career

“Highlight of my career” ACU staff briefly describe their experiences of working on an Accountable Care Unit. How many of your colleagues would share the same sentiments? Location: Saskatchewan, Canada ACU started: 2014
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Gillian a Unit Nurse Manager describes the role grad nurses have to play on Accoutnable Care Units

Part to play

“Part to play” Gillian, an Accountable Care Unit (ACU® care model) unit nurse manager, describes her concerns around engaging new grad nurses. Gillian recognizes that new grad nurses are at a critical junction in their career. A lot of nurses…
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Jon MD describes ACU improved metrics compared to control units

Our metrics improved on every category

“Our metrics improved on every category” Jon, ACU physician co-lead, describes their Accountable Care Unit (ACU® care model) outcomes. Very interesting to hear how their metrics improved across clinical, cost, as well as staff & patient satisfaction. When added up,…
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