“Staff perspective on patient centered care”

Amy, a Charge Nurse/Team Lead, talks about the importance of the patient voice and patient centered care to frontline staff.

Developing care processes that put the patient at the center and bring the team around them can empower and engage patients. It can also decrease their stress and anxiety, in times when they’re feeling particularly vulnerable or without control.

Location: Queensland, Australia

ACU started: 2017

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Staff discuss the benefits of team care and another neat aspect of the ACU

Another neat aspect of the ACU

“Another neat aspect of the ACU” Hearing from frontline care staff can bring to attention elements of daily difficulties and struggles that are often overlooked. In this short video Alana, a physiotherapist, and Nicole, a social worker, discuss how Accountable…
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Unit medical lead describes a much more fun way to work

Much more fun way to work

ACU leaders describe benefits of the care model to their own personal work days: a much more fun way to work, I like coming to work everyday

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Gillian a Unit Nurse Manager describes the role grad nurses have to play on Accoutnable Care Units

Part to play

“Part to play” Gillian, an Accountable Care Unit (ACU® care model) unit nurse manager, describes her concerns around engaging new grad nurses. Gillian recognizes that new grad nurses are at a critical junction in their career. A lot of nurses…
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