I feel listened to
“The changes on the Unit have made my recent stay very different to my previous ones. I feel listened to. I feel like my needs are being met quickly. And I like the daily rounds where I see my doctor and my nurse.”
patients heading home two and a half days earlier
“Two and a half months ago that [we] implemented [our] first Accountable Care Unit… So far this system has had a very positive impact on patient care. On average patients on this unit are heading home two and a half days earlier.‘
I have the opportunity to ask questions
“I have the opportunity to ask questions about going home and what I need to do when I get home so that’s good.” – Patient
They got me on a better path so I was able to go home
“When I got to the unit, I was depressed. The team of people on the unit really talked to me and turned my attitude around. They got me on a better path so I was able to go home.”