I feel listened to
“The changes on the Unit have made my recent stay very different to my previous ones. I feel listened to. I feel like my needs are being met quickly. And I like the daily rounds where I see my doctor and my nurse.”
I have the opportunity to ask questions
“I have the opportunity to ask questions about going home and what I need to do when I get home so that’s good.” – Patient
The care was remarkable
“The care was remarkable … We should be so lucky that this kind of care is available to more people in our community. Just to be able to meet regularly with the physician and the nurses, to know what is happening.”
We knew when to expect the care team
“We knew when to expect [the care team] each day and knew they would answer all of our questions. They knew our names and really involved us in the process. It really is a wonderful”