Nurses First™ Testimonials
We've asked frontline nurses and nursing leaders for their opinions and insights after implementing Nurses First. See what they have to say below.
Nurses First™ Testimonials
We've asked frontline nurses and nursing leaders for their opinions and insights after implementing Nurses First. See what they have to say below.
Nurses First™ Testimonials
We've asked frontline nurses and nursing leaders for their opinions and insights after implementing Nurses First. See what they have to say below.
“There's things where you say, ‘Oh we can do this ourselves, we can figure this out ourselves.’ But sometimes you need some energy and knowing, ‘this thing has worked, that it's not complete lunacy that somebody has dreamed up.’
These are not academics sitting in a classroom saying, ‘This is how you can work at the bedside.’ I like the credibility of it coming from clinicians. It's not PI people who thought this up – it's clinicians who put this together.
Barbara Jacobs
CNO
99th Percentile
Comms. with nurses - ACE unit
90th Percentile
Comms. with nurses - Gen-med unit
Anne Arundel Medical Center
“There's things where you say, ‘Oh we can do this ourselves, we can figure this out ourselves.’ But sometimes you need some energy and knowing, ‘this thing has worked, that it's not complete lunacy that somebody has dreamed up.’
These are not academics sitting in a classroom saying, ‘This is how you can work at the bedside.’ I like the credibility of it coming from clinicians. It's not PI people who thought this up – it's clinicians who put this together.
Barbara Jacobs
CNO
99th Percentile
Comms. with nurses - ACE unit
90th Percentile
Comms. with nurses - Gen-med unit
Anne Arundel Medical Center
“There's things where you say, ‘Oh we can do this ourselves, we can figure this out ourselves.’ But sometimes you need some energy and knowing, ‘this thing has worked, that it's not complete lunacy that somebody has dreamed up.’
These are not academics sitting in a classroom saying, ‘This is how you can work at the bedside.’ I like the credibility of it coming from clinicians. It's not PI people who thought this up – it's clinicians who put this together.
Barbara Jacobs
CNO
99th Percentile
Comms. with nurses - ACE unit
90th Percentile
Comms. with nurses - Gen-med unit
Anne Arundel Medical Center
UCHealth MHC
"I'm really happy with the Nurses First rollout -- it's gone really well. And the charge nurses really like the feedback to nurses."
Courtney Hoffbauer
ACNO
78th Percentile
Increase in HCAHPS 'Comms with RN'
88th Percentile
Increase in HCAHPS
'Rate the hospital'
St Tammany Parish Hospital
"Just amazing - helps each nurse come on their shift and hit the ground running … I love Nurses First."
Kathy Felps
Nurse Executive
80th Percentile
Increase in HCAHPS 'Comms with RN'
90th Percentile
Increase in HCAHPS
'Responsiveness of staff'
UCHealth MHC
"I'm really happy with the Nurses First rollout -- it's gone really well. And the charge nurses really like the feedback to nurses."
Courtney Hoffbauer
ACNO
78th Percentile
Increase in HCAHPS 'Comms with RN'
88th Percentile
Increase in HCAHPS
'Rate the hospital'
St Tammany Parish Hospital
"Just amazing - helps each nurse come on their shift and hit the ground running … I love Nurses First."
Kathy Felps
Nurse Executive
80th Percentile
Increase in HCAHPS 'Comms with RN'
90th Percentile
Increase in HCAHPS
'Responsiveness of staff'
UCHealth MHC
"I'm really happy with the Nurses First rollout -- it's gone really well. And the charge nurses really like the feedback to nurses."
Courtney Hoffbauer
ACNO
78th Percentile
Increase in HCAHPS 'Comms with RN'
88th Percentile
Increase in HCAHPS
'Rate the hospital'
St Tammany Parish Hospital
"Just amazing - helps each nurse come on their shift and hit the ground running … I love Nurses First."
Kathy Felps
Nurse Executive
80th Percentile
Increase in HCAHPS 'Comms with RN'
90th Percentile
Increase in HCAHPS
'Responsiveness of staff'
What people are saying
"{The Nurses First} Huddle is a finger on the pulse of the unit, what are the current concerns, and what do we need to do to look out for each other."
- Unit Nurse Manager,
Australia
"Everything's laid out for you so you don't worry about missing anything."
- Nurse,
US
"It helps me be succinct and get out all the right information."
- Nurse,
Australia
"Nurses First has been phenomenal, we need to keep that, we can't let it waver."
- Executive,
US
"To what degree do I now feel that the nurses would enjoy actually if they had to do a handover to ICU, that they'd actually go and do something like what they do for bedside handover as the way they would give [that handover], would I expect them to give structured handovers everywhere? Yeah, absolutely for sure [they would]. "
- Unit Nurse Manager,
Australia
"We were already doing a form of bedside handover, but not as strict a bedside handover like it is now, but it had to be. It's a lot more detailed now, which is brilliant."
- Unit Nurse Manager,
Australia
"After a year, the Nurses First Bedside Handover that you implemented for us is still going strong, and nurses continue to use the structure."
- Executive,
US
"I am truly surprised at the buy-in that we have. The nurses are invested in this."
- Executive,
US
"It's a great start to the shift. Everyone knows what the whole ward situation is. And people leave that huddle with a smile on their face."
- Unit Nurse Manager,
Australia
"Sometimes we're afraid of the questions patients are gonna ask, but we're more prepared to answer those questions with bedside handover report."
- Nurse,
US
"We rely on the charge nurses to be leaders, but this actually helped them become leaders."
- Executive,
US
"What we're seeing is there starts to be an appetite for a good handover."
- Unit Nurse Manager,
Australia
"Everyone used to have their own script for handover, some were lengthy, others didn't give enough information. {The Nurses First} Bedside handover has given us structure and everyone's on the same wavelength."
- Nurse,
Australia
"It helps each nurse come on their shift and hit the ground running."
- Nurse,
US
"It’s faster. It’s more organized. Definitely a time saver. I think it’s cut report down by 15 minutes."
- Nurse,
US
"This makes us a team at the beginning so that we can all be on the same page."
- Nurse,
US
"We should have done this sooner. We should have been after nurses first a year ago."
- Executive,
US
"You know, we did bedside handover, but it was still very medical and I think this is the best way that I've seen of engaging the patient and making them feel like they're actually involved in their care."
- Unit Nurse Manager,
Australia
What people are saying
"{The Nurses First} Huddle is a finger on the pulse of the unit, what are the current concerns, and what do we need to do to look out for each other."
- Unit Nurse Manager,
Australia
"Everyone used to have their own script for handover, some were lengthy, others didn't give enough information. {The Nurses First} Bedside handover has given us structure and everyone's on the same wavelength."
- Nurse,
Australia
"I am truly surprised at the buy-in that we have. The nurses are invested in this."
- Executive,
US
"It helps me be succinct and get out all the right information."
- Nurse,
Australia
"It’s faster. It’s more organized. Definitely a time saver. I think it’s cut report down by 15 minutes."
- Nurse,
US
"Sometimes we're afraid of the questions patients are gonna ask, but we're more prepared to answer those questions with bedside handover report."
- Nurse,
US
"To what degree do I now feel that the nurses would enjoy actually if they had to do a handover to ICU, that they'd actually go and do something like what they do for bedside handover as the way they would give [that handover], would I expect them to give structured handovers everywhere? Yeah, absolutely for sure [they would]. "
- Unit Nurse Manager,
Australia
"We should have done this sooner. We should have been after nurses first a year ago."
- Executive,
US
"What we're seeing is there starts to be an appetite for a good handover."
- Unit Nurse Manager,
Australia
"After a year, the Nurses First Bedside Handover that you implemented for us is still going strong, and nurses continue to use the structure."
- Executive,
US
"Everything's laid out for you so you don't worry about missing anything."
- Nurse,
US
"It helps each nurse come on their shift and hit the ground running."
- Nurse,
US
"It's a great start to the shift. Everyone knows what the whole ward situation is. And people leave that huddle with a smile on their face."
- Unit Nurse Manager,
Australia
"Nurses First has been phenomenal, we need to keep that, we can't let it waver."
- Executive,
US
"This makes us a team at the beginning so that we can all be on the same page."
- Nurse,
US
"We rely on the charge nurses to be leaders, but this actually helped them become leaders."
- Executive,
US
"We were already doing a form of bedside handover, but not as strict a bedside handover like it is now, but it had to be. It's a lot more detailed now, which is brilliant."
- Unit Nurse Manager,
Australia
"You know, we did bedside handover, but it was still very medical and I think this is the best way that I've seen of engaging the patient and making them feel like they're actually involved in their care."
- Unit Nurse Manager,
Australia
What people are saying
"{The Nurses First} Huddle is a finger on the pulse of the unit, what are the current concerns, and what do we need to do to look out for each other."
- Unit Nurse Manager,
Australia
"After a year, the Nurses First Bedside Handover that you implemented for us is still going strong, and nurses continue to use the structure."
- Executive,
US
"Everyone used to have their own script for handover, some were lengthy, others didn't give enough information. {The Nurses First} Bedside handover has given us structure and everyone's on the same wavelength."
- Nurse,
Australia
"Everything's laid out for you so you don't worry about missing anything."
- Nurse,
US
"I am truly surprised at the buy-in that we have. The nurses are invested in this."
- Executive,
US
"It helps each nurse come on their shift and hit the ground running."
- Nurse,
US
"It helps me be succinct and get out all the right information."
- Nurse,
Australia
"It's a great start to the shift. Everyone knows what the whole ward situation is. And people leave that huddle with a smile on their face."
- Unit Nurse Manager,
Australia
"It’s faster. It’s more organized. Definitely a time saver. I think it’s cut report down by 15 minutes."
- Nurse,
US
"Nurses First has been phenomenal, we need to keep that, we can't let it waver."
- Executive,
US
"Sometimes we're afraid of the questions patients are gonna ask, but we're more prepared to answer those questions with bedside handover report."
- Nurse,
US
"This makes us a team at the beginning so that we can all be on the same page."
- Nurse,
US
"To what degree do I now feel that the nurses would enjoy actually if they had to do a handover to ICU, that they'd actually go and do something like what they do for bedside handover as the way they would give [that handover], would I expect them to give structured handovers everywhere? Yeah, absolutely for sure [they would]. "
- Unit Nurse Manager,
Australia
"We rely on the charge nurses to be leaders, but this actually helped them become leaders."
- Executive,
US
"We should have done this sooner. We should have been after nurses first a year ago."
- Executive,
US
"We were already doing a form of bedside handover, but not as strict a bedside handover like it is now, but it had to be. It's a lot more detailed now, which is brilliant."
- Unit Nurse Manager,
Australia
"What we're seeing is there starts to be an appetite for a good handover."
- Unit Nurse Manager,
Australia
"You know, we did bedside handover, but it was still very medical and I think this is the best way that I've seen of engaging the patient and making them feel like they're actually involved in their care."
- Unit Nurse Manager,
Australia
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